Log in to My booking to see upgrade options available. Virgin Australia will make all reasonable efforts to transport oversized items on the same flight as their owners, but we cannot guarantee that this will be the case. Additional baggage can be selected and purchased via self-service Kiosks or via an Agent at the Check-In counter. Domestic International Short Haul Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee. It's also a good idea to buy a hand-held luggage scale so you can see how much your bags weigh anytime you wish. The carrier this week is restarting flights from MEL and Sydney (SYD . Virgin Australia flight VA113 was scheduled to depart for Denpasar from Adelaide at 6.50pm Tueday, but experienced technical issues about an hour after taking off, a Virgin spokesman said. We recommend that guests pre-purchase a box and pack their bike at least 24 hours prior to departure to ensure it is ready on time. Domestic International Short Haul Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee. allowances when packing for your flight. Economy Choice tickets will also come with bonus Velocity Frequent Flyer Points and Status Credits and booking flexibility for changes up to 14 days before departure without paying a fee. Velocity complimentary baggage allowance is based on status at time of travel, not time of booking. Guests, who are unable to report loss or damage at the airport, should make a report in writing within the required time limits as set out below. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. But life can take unexpected turns. If it exceeds the guests included baggage allowance. Domestic Economy passengers are permitted one 23 kg checked bag and Business passengers may check two 32 kg bags. Applicable fees have been calculated based on average flight times and will not be adjusted based on individual flight time fluctuations. Delayed or lost baggage, or damage to baggage and/or baggage contents, should be reported to Virgin Australia within the baggage reclaim area at the airport. Guests travelling on a Choice, Flex and Business fares are not able to purchase additional checked baggage, but are entitled to the checked baggage allowance included in their fare, and any additional baggage allowances from their Velocity Status. The 7kg cabin baggage limit, or 14kg if you've upgraded, is enforced to the decimal point. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. What happens when we've found your baggage? All rights reserved. You can send your baggage through check-in, enjoy complimentary tea, coffee, water, and in-flight entertainment. Instead, ship your luggage with Send My Bag and ensure that you have with you everything you need, including bulky sports equipment likegolf clubs or bikes. If you purchase additional baggage and you choose to cancel your flight, any fees paid for your additional baggage will be forfeited. For flights to and from Haneda, Japan, only guests travelling on a Lite fare on Virgin Australia-operated flights may purchase additional checked baggage, online or by calling the Guest Contact Centre on 13 67 89. If you need more than two additional bags, you may purchase up to 9 bags at the airport, subject to availability. If youre an economy traveller and arrive at the airport with bags weighing over 23 kg that havent been pre purchased youll be charged an additional overweight baggage fee. This fee is changed per piece weighing 23 kg to 32 kg. For 23 years, Virgin Australia has consistently innovated and the introduction of bag tracking capabilities is another instalment of our award-winning product offering, a Virgin Australia spokesperson said. Virgin Australia introduces new Economy fares. Additional Baggage Fees per piece (maximum 23kg). The search for the checked baggage will continue until the bag is found, or the claim reaches determination. Here's an at a glance view of all of our seating options - all dependent on availability and aircraft type. If your trip involves flight segments operated by an airline other than Virgin Australia, then different baggage allowances may apply: view information. Fishing Rods must not be strapped to suitcases or other baggage. When traveling on domestic or short-haul international flights, passengers will have the following baggage allowances corresponding to the travel class and Velocity membership level: Virgin Australia Domestic and Short-haul International Flights. Additional pre-purchased baggage available for pre-purchase, For flights to Apia, Samoa, only guests travelling on a Lite fare on Virgin Australia operated flights may purchase additional checked baggage, online or by calling the Guest Contact Centre on 13 67 89. If youre flying with children or an infant theres a few differences in the baggage allowance. Remember, Hotel Panviman Koh Phangan A treasure on a beautiful crescent moon beach, The Lebua Hotel in Bangkok Worlds Leading Luxury All-Suite Hotel, Hotel del Parque 5 Star Top Luxury in Guayaquil. For more information please see the following link. If you're travelling with an infant, you may check in a 23kg bag as part of your special item baggage allowance (except where you are flying on an Economy Lite fare). Passengers should pre-purchase additional baggage allowance before checking in. If your baggage cannot be carried on the same flight with you due to operational limitations, it will be transported on the next available flight with sufficient load capacity. This rate varied between airports, with Qantas denying claims from an outsourced ground handler at Sydney airport that during the peak of airport chaos, as many as one in 10 bags were being mishandled. Economy/Economy X: EITHER one bag with dimensions of 56 x 36 x 23 cm and a maximum weight of 7 kg, OR two smaller bags with individual dimensions of 48 x 34 x 23 cm and a combined weight of 7 kg, OR one standard bag with dimensions of 56 x 36 x 23 cm, plus a garment bag measuring 114 x 60 x 11 cm, with a combined maximum weight of 7 kg. We recommend you are checked in with bags dropped at least 45 minutes prior to your scheduled departure time. Refer to your, Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. Virgin Australia tops Canstar Blue's 2022 Domestic Airlines ratings. that is larger, longer or wider than a standard checked bag there may be operational and/or practical acceptance limitations to thetransportation of such equipment. They can. Royal Livingstone Hotel Anantara Top Luxury in the Zambian Jungle. On short-haul international routes, Economy passengers may check one 23 kg bag and Business passengers may check two 32 kg bags. For mishandled and/or damaged baggage,download our Baggage Claim Form. Our liability for damaged or missing baggage is limited. Perishable Products must be completely frozen. ACCC blames Qantas and Virgin Australia duopoly for high flight prices and poor service. The 9 pieces includes fare allowance, Velocity tier allowance, pre-purchased baggage and additional airport baggage. Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee. The ashes must be contained in a sealed container (funeral urn) of such construction that there can be no risk of accidental spillage. All damage to baggage needs to be reviewed and evaluated by our Baggage Services agents. Download the Amazon Alexa app from theApp StoreTMorGoogle PlayTMstoreto get started with the Virgin Australia skill, then follow the steps below. This includes musical instruments, Wheelchair/mobility aid is free of charge if required for personal use, Eligible to check-in 1 car seat or booster seat, per child travelling, free of charge. Helpful information on Virgin Australia's baggage size restrictions and baggage fees. Completed claim forms, proof of purchase receipts and other required documentation can be sent to: Any enquiries relating to delayed, lost or damaged baggage, contact the Baggage Contact Centre: All other Countries (International Tolls apply), Claim should be made within three (3) days after the date of receipt of remainder of the item, Claim should be made within twenty one (21) days from the date you should have received the checked baggage from us, Damage, loss or destruction of carry-on baggage, Claim should be made within seven (7) days from the date the carriage ended, Damage to or loss or destruction of checked baggage (or part thereof), Claim should be made within seven (7) days of when you should have received the checked baggage from us, Claim should be made within twenty one (21) days of when you received the Checked Baggage from us, Damage to or loss of straps, hooks or belts, Damage to retractable or fixed luggage handles, Loss of damage to items listed in clauses 19.4 and 19.7 for domestic flights and clauses 19.5 and 19.7 for international flights of our, Fair wear and tear including scratches, dents or minor cuts, Loss or damage to items listed in clauses 19.5 and 19.7 of our, Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. will be provided with a 10 character file reference number. Select a check-in option below for more information on checking in for your flight. They should keep this number as they will need it when initiating a claim or inquiring about the baggage. Virgin Australia recommends surfboard fins be removed where possible and placed in an enclosed compartment. The urn is wholly contained inside a suitable carry-on bag which conforms to carry-on baggage size and weight limits. If you're travelling with one of our partner airlines or your trip involves a transfer or connection from another airline, they may also charge an extra baggage fee if your checked in bags exceed their limit and you'll need to purchase your extra baggage at the airport. Firearm case must not be packed inside another bag/suitcase and remain separate. Flying Club Gold members get lounge access, priority check-in and extra baggage allowances when flying Air New Zealand, Singapore Airlines and Virgin Australia. Please distribute weight equally between bags when travelling with multiple bags. Learn more about our Getaway fares For Gold Velocity members travelling on a Freedom Fare you will enjoy the same benefits as our Flex Fares, For any unusual sized baggage such as sporting equipment (skis, surfboards etc.) Virgin Australia does not support the transportation of hunting trophies, endangered species or shark fins and therefore, does not transport these items. Fees are charged at the airport on the day of departure for each additional piece, per one-way journey (includes formal connecting flights) as listed below. Boarding starts 30 minutes prior to departure. Delayed or lost baggage, or damage to baggage and/or baggage contents, should be reported to Virgin Australia within the baggage reclaim area at the airport. Instruments weighing over 32 kg must be transported as, Phone the regional contact line if youre overseas. While 2022s figures have not yet been released, mishandled rates for certain airlines soared above the 2021 global average as images emerged from airports of seas of lost luggage that short-staffed ground handlers were unable to sort through fast enough. Passengers are advised to report any damage to baggage to the Baggage Services office before leaving the airport. Virgin Australia will notify passengers as soon as the baggage is located, and deliver the baggage to the address specified when the report was made. These include: The amount of luggage permitted depends on fare type, route travelled and Velocity membership level. The table below sets out the type of damage for which we are not liable. CPAPs are permitted, but only specific models. Virgin Australia has introduced brand new Economy fares: Economy Choice, Economy Flex and Economy Lite, which will all offer different booking options. On arrival, the passenger will collect these bags at the baggage carousel in the arrivals hall. From this week, passengers flying with Virgin between Brisbane and Sydney were able to take advantage of a pilot of the bag tracking program. Charges apply for upgrades, which vary in price per cabin and can fluctuate at any time, depending on market conditions. Virgin Australia measures checked baggage allowances by piece with accompanying weight limits. No one wants to deal with unexpected fees when travelling abroad. Virgin Australia checked baggage allowance with kids Virgin Australia has a four-tiered fare structure, and only three of those tiers include checked baggage - so don't get caught out. A maximum of 2.5kg of dry ice is permitted. We recommend pre-purchasing online by Manage Your Booking - this can be done up to three hours before departure. When planning your arrival at the airport, please ensure you allow enough time to check in make your way through security and to the boarding gate. Adults, children, infants and Velocity members travelling on Virgin Australia's Domestic and International Short Haul network may be allocated a checked baggage allowance, as detailed below. Please check with the operating airline concerning its baggage limitations as to whether it is able to accept carriage of such items or not (see links below). The service will now be offered to 25% of its app users on domestic flights and to 5% of users on short international flights including to Australia. If you are entitled to a refund of your fare or your baggage fees under the fare rules and/or the Australian Consumer Law. Fishing rods must be protected in a PVC cylinder, with screw ends obtained from a local fishing store, or in PVC plumbing or electrical tubing. Silver, Gold and Platinum members receive a complimentary additional checked-in baggage allowance when travelling with Virgin Australia on fares other than Economy Lite. Whilst we may accept an item for travel, subject to the applicable laws, our liability for loss or damage is limited. Guests are asked to measure their musical instrument before arriving at the airport. The carry-on bag must adhere to the following requirements: Suit pack or garment bag must be non rigid/unfolded and must adhere to the following requirements: In addition, the following items are allowed: REMINDER: Bulkhead seats do not have underseat storage during takeoff and landing. Lets start with Virgins cabin baggage policy. The information in this publication does not constitute legal, tax or other professional advice from Wise Payments Limited or its affiliates. Guests flying on routes with the technology will have to download the airlines smartphone app, and will receive a push notification when their luggage has been received post check-in, as well as when it arrives at their destination. Accessibility | Regulations and conditions of carriage for passengers travelling with firearms and ammunition including licenses, documentation and conditions imposed by countries or other carriers is the sole responsibility of the person travelling. Its stored in the cargo hold and isnt accessible during the flight. You may take seafood, meat and frozen products (Perishable Products) as checked baggage on Virgin Australia-operated flights when packed in the following way and at your risk: It is your responsibility to make sure you comply with all Customs and Quarantine requirements for your port of entry. The guest must have a letter from a funeral director or crematorium identifying the contents as human remains. Our Check-in guides below explains our Self Check-in steps to make sure you are prepared on arrival at the airport. As flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information. We apologise for the inconvenience caused to you in relation to your baggage. Overweight bags (over 23 kg, unless travelling Business class) on such routes are charged at AUD 100 on top of any initial fee. The purchase of additional baggage is limited for flights to and from Haneda, Japan and Apia, Samoa. UK - Australia When choosing a low cost airline many Australians end up deciding to fly with Jetstar. The carry-on allowance is based on cabin class. An instrument replaces one of the guests pieces of carry-on baggage (equivalent to a piece with total linear dimensions of 105cm), and the weight counts toward the guests 7kg total carry-on allowance. In line with new health and safety measures, cash will no longer be accepted as a form of payment at the airport. We recommend that you have this documented and ready to present when required. Prior results do not guarantee a similar outcome. Having been rated 5 stars by customers in multiple areas including service, value for money and overall satisfaction, its little wonder that Virgin Australia is the airline of choice for many Australians. You can take musical instruments aboard a Virgin Australia flight but where its stowed depends on the size., Various types of sports equipment are also allowed on Virgin flights including the following.. We will endeavour to carry your Checked Baggage on the same flight as you, however, Additional and Overweight Baggage will be accepted on a space-available basis. We recommend you are checked in with bags dropped at least90 minutesprior to your scheduled departure time. Bike boxes can be purchased the airport for $25.00. For assistance with delayed or missing checked baggage, contact the Baggage Contact Centre: For delayed baggage, download our Emergency Expenses Claim Form. It is recommended that guests board their aircraft promptly in order to stow their instrument in an overhead locker. If your baggage cannot be carried on the same flight with you due to operational limitations, it will be transported on the next available flight with sufficient load capacity. Here's the main stuff Additional baggage charges are per flight. Wondering if you can use your Visa card abroad, what the fees might be and which exchange rate will be used to convert your money? Business Class customers and gold/ platinum Velocity members may bring EITHER one bag with dimensions of 56 x 36 x 23 cm and a maximum weight of 7 kg, OR two smaller bags with individual dimensions of 48 x 34 x 23 cm, each weighing 7 kg, OR one standard bag with dimensions of 56 x 36 x 23 cm, plus a garment bag measuring 114 x 60 x 11 cm, each weighing no more than 7 kg. Please note additional baggage at the airport is subject to availability and is not guaranteed for uplift. Tech development comes after mishandled baggage rates soared last year as airlines returned to pre-Covid levels of operation. Our kiosk check-in facilities are available at selected airports. Virgin Australia is rolling out a cut-price Economy Lite fare without a checked luggage allowance, as the airline continues to chart its own course in the market and differentiate itself from full-service rival Qantas. Download the Virgin Australia app from theApp StoreTMorGoogle PlayTMstore. Infants and children are entitled to carry special items as checked baggage, free of charge, as listed below. Before bicycles can be accepted for uplift, they must be packaged as follows: Generally, the following applies to disassemble a bike: Additional requirements for a battery powered electric bike: Note:If a bike is not packed according to Virgin Australia's requirements, or is not checked in prior to one hour before departure, we will not be able to accept the bike for travel. Please keep in mind Virgin Australiascarry-onandchecked baggageallowances when packing for your flight. Any musical instrument that weighs between 23kg and 32kg is charged as overweight baggage. This information will assist in searching for your checked baggage. Fees vary so you should contact your travel agent or our Customer Service Centre for specific information. Want to take more than your standard free baggage allowance? Virgin plans to add more features to its luggage tracking offering later this year. If you do not meet our minimum dress requirements, you will be prevented from travel until you are dressed appropriately. An Overweight Baggage fee of $60 will apply to each piece of baggage weighing over 23kg (maximum 32kg). Virgin Australias fleet includes a number of different aircraft types, all of which have slightly different, on selected flights. If you are travelling in a large group or require additional assistance, we recommend that you are checked in at least 120 minutes prior to your scheduled departure time. Well also introduce you to Wise, an international money specialist that can help when youre travelling overseas. On any flight operated by Virgin Australia, each piece of baggage must not weigh more than 32 kg (70 lbs). Note: The only item that can occupy a seat (apart from a guest) is a cello. Excess & Oversized Baggage. Ammunition may travel in the same case as long as the items are separated by a partition within the case. Passengers have the option to pre-purchase. Failure to adhere to check-in times may result in you missing your flight and forfeiting the fare paid. How does it work, Virgin Australia flight credits. If you require extra time boarding or additional assistance, please contact ourGuest Contact Centrein advance so thatwe can arrange this with our team at the airport. Note:The only item that can occupy a seat (apart from a guest) is a cello. Terms and conditions | Cookie statement | Guests with oversize baggage may call the Guest Contact Centre on 13 67 89before arriving at the airport. 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