Then add TV to enjoy local news & sports. Keep your Optimum ID and password and stay connected to Optimum WiFi hotspots. With Optimum’s home phone service, you can enjoy unlimited local and long distance calling anytime. Ever since switching to altice one , I have nothing but service issues form service interruptions, freezing screen, remote not working, pixel picture like having satellite TV and more. Internet drops frequently and randomly. I already have a SIM card from my previous carrier. Optimum Altice Internet has become awful. Altice One Mini and BYOM : OPTIMUM . They gave you $$ off for loyalty. Hold down numbers * and *. Details. Today’s Altice Mobile deals include unlimited talk and text nationwide, no contracts, free mobile hotspot, unlimited video streaming, nationwide coverage, 5G data access, bring your own phone or buy a phone with … I allow to be contacted through text messages about my move. Optimum bundles, now known as FlexAbility packages, include their Altice One device that brings live Optimum TV channels, streaming apps and 4K video to your TV. 8am-11am 11am-2pm 2pm-5pm. To order Optimum residential services, use the numbers listed below. Terrible customer service and it doesn’t work I can’t even use the speaker to connect to my fire to that has Alexa built In and I am an optimum customer and I have the altice one so I don’t know what the problem is, and nobody knows cause I called support and they don’t know. The call desk if you ever get through to a real person is not helpful. Under My bill tap Make a payment 3. All your shows in one place. A $20 Altice One Pak monthly fee applies. I will escalate this issue to the highest level." Executive Vice President, Altice Consumer Services. Optimum’s entertainment experience brings together live TV, built-in streaming apps, 4K, and more. You might start trying to contact Optimum on their Main Customer Service line (866) 218-3025. 32. This same ID is what you will use to sign in to the AlticeOne app. I called multiple times in June and July. Service Setup. Each one has something unique to offer. Customer Service: (800) 244-2328. Someone at Optimum/Altice forged my signature. Help with my Optimum issue. Can I transfer my Optimum Mobile account to another person? Or, if you’re all set for TV service but need a phone line, try any of Optimum’s internet-and-phone bundles with speeds of at least 300 Mbps. $647. Executive Vice President, Human Resources. I have an Optimum Altice One cable box, a Vizio TV and a Samsung sound bar and cannot control the volume with my Altice One remote. Once you're an active customer you'll be able to create an Optimum/Altice ID. Altice also owns several other media and communications companies in the US, including Optimum, Suddenlink, Cheddar, and Altice Mobile (now Optimum Mobile). 8am-11am. 03:33 PM. Optimum Mobile Review 2022. First choose your Internet speed! ADD TV. Phone support is available Mon-Sun 7am-12am EST (6am-11pm CST) Support Optimum Mobile Customer Service: 866.200.7186 Optimum Mobile Technical Support: 866.200.7186. You will need to contact Optimum via chat or phone.They will need to send out a field technician to help diagnose why this is occurring. Contact us. Add Optimum TV for as low as. Optimum by Altice has 16 plans: (844) 910-2593 View Plans & Pricing. ----- Disclaimer: This subreddit is not affiliated with Optimum or Altice USA in anyway. Optimum Mobile. Suddenlink's entertainment experience brings together live TV, built-in streaming apps, 4K, and more. Altice One Skill (for Optimum subscribers) (888) 822-5151. Today’s Optimum Mobile Deals. We’re not going to sugar-coat it: Optimum Mobile (formerly Altice Mobile) is not the best cell phone carrier out there. 340+ channels), and Premier TV ($124.99 a month, 420+ channels). Altice USA (formerly Cablevision), a subsidiary of Altice Group, is the fourth largest cable operator in the United States, delivering residential and business services to 4.6 million customers across 20 states. THIS COMPANY APPLIED FRAUDULENT CHARGES AFTER SERVICE CANCELLATION WHEN I MOVED TO FLORIDA FROM NEW YORK New York NY. Reviewed in … $30. Feb 02 2020. Altice also owns several other media and communications companies in the US, including Optimum, Suddenlink, Cheddar, and Altice Mobile (now Optimum Mobile). FREE Shipping by Amazon. Sep 18, 2021. Also on the phone the worker was telling me that it’s good and my area has amazing coverage and I get it and I can’t even play a game without having 120 ping. We are currently in one now. Stream Live TV or catch up on your Cloud DVR recordings from anywhere within your home. 4.6 out of 5 stars. Sign in to MyMobile 2. This will let you use your own modem and router. $647.99. This review was chosen algorithmically as the most valued customer feedback. Overview We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Setting up your service. With a network that spans four states and reaches over 12 million people, Optimum is one of the largest cable internet providers … The speed i get is about .3 download and .6 upload and 60 ping. To order Optimum residential services, use the listed numbers. If it was in my area I'd try it just for the $100 gc Optimum also has the Altice One cable TV service which can be bundled with the 300 Mbps internet plan. Another had me go thru all the routines which fixed nothing. Enter your payment amount 4. How do I close a deceased relative's account? GetHuman7274287's customer service issue with Optimum from March 2022. Stick with us and we'll take care of you. In addition they conveniently could not locate any one of the numerous times I called to cancel. Altice one & internet service is awful! Optimum. GetHuman7274287's customer service issue with Optimum from March 2022. Fortunately, there are other ways to contact Optimum support—and its tech support department is open all night. I called both of the their customer service number and all I … Through Altice One, Optimum’s home entertainment platform, customers can combine television and streaming apps into one package. Temporary Phone Number. Select a card on file from the dropdown menu or add a new one, then click Continue 5. Optimum mobile lies about their speeds. Availability. They continued to charge, despite the fact that I called to end service on 06/14/2018 after I was connected with another company . Read on for details. It is not monitored by the company, if you're looking for official responses please contact them directly. At time of writing, you save about $10 a month for the first year. Optimum Cable 866-(407)-0953 Customer Services office is open Mon-Fri at 841 Bishop St. Optimum Cable phone number 866-(407)-0953 . Now I have a stupid phone that doesn't work half the time and pay more for the pleasure. The Altice One Skill is intended for Subscribers of Optimum TV service. Contact us. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The mobile hotspot is awful and I do not recommend. Our residential lines are open: Monday-Friday 8am-9pm. Enjoy 24/7 customer service; get the information you need at a time that's convenient for you. Sales Optimum. If they have any questions or concerns they know that an experienced support team is just a phone call or chat away. To learn more about our products and services please click on the individual logos above. Optimum Customer Service & Reputation Like many internet service providers, Optimum doesn't get the greatest reviews when it comes to customer service. $647.99. This is what you will use to sign into their website, pay your bill etc. This review was chosen algorithmically as the most valued customer feedback. Altice/Optimum Mobile HORRIBLE. 5,526. If you have Altice One ask one of the rep to enable BYOR on Prime Home. Philippe Le May. Find helpful customer reviews and review ratings for Altice One at Amazon.com. SAMSUNG 65-Inch Class Crystal UHD AU8000 Series - 4K UHD HDR Smart TV with Alexa Built-in (UN65AU8000FXZA, 2021 Model), Black. Optimum ID. -. FREE Shipping by Amazon. I, Geneva Hardin, Account # 07801-xxx802 thought I would type this letter so you can clearly understand what I am saying. Matt Marino. 99. Customer service from Optimum. We recently moved in same town in CT, new Altice One installed, no DVR service since installation (Feb 1), multiple service calls, re-boots, tech visit with box swap out, multiple reboots of new box, trip to local Optimum to get new DVR card - nothing. 8, Report #1491197. Choose the best Optimum TV plan for you Everyone has their favorite channels, and Optimum TV packages do a decent job of meeting the entertainment demands of any household. Altice One Skill (for Suddenlink subscribers) (203) 870 … I was paying by the month at Verizon and they were fantastic! Overall, we think Verizon is probably the better option for most people. Companies respond better when others are watching. It is the same company that acquired Optimum (formerly known as Cablevision). An Optimum ID is a single, convenient username that allows you to sign in to optimum.net and manage your account, pay your bill online, access email, check voice messages and set your DVR remotely. NEW YORK, NY – (July 23, 2021) – Altice USA (NYSE: ATUS) today announces the rebrand of its nationwide mobile service to Optimum Mobile on July 25, 2021. $647. Lee Schroeder. First: share to improve GetHuman-yancisa's odds. Ever since Altice purchased Cablevision they have been practicing shady billing practices. Features Watch: • Watch Live TV for your entire channel lineup, On Demand … I called multiple times in June and July. If you’re just getting TV service from Optimum, your only hardware option will be a standard TV receiver that doesn’t have the Altice One’s bells and whistles. They all last at least 2 hours and 30 minutes. Must be an Altice One customer to enjoy the Prime Video and other built-in apps. Optimum has 420+ channels available in four packages: Optimum Basic ($29 a month, 50+ channels), Optimum Core ($59 a month, 220+ channels), Optimum Select ($74 a month. 4.6 out of 5 stars. 1. This transition represents the first step in the Company’s plan to align its brands under one national … Lets say I am paying for a package that costs $150 a month. Getting Started Checklist. You can also search Optimum’s FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Matt Grover. When you cancel Optimum service, you still have to pay for the full billing cycle, not just the days you actually used. 99. /mo. Colleen Schmidt. Sources American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Study 2020–2021 ,” … Altice One is an entertainment service that provides superior Internet, phone, Cable TV and Wi-Fi experience to Optimum customers. L. Lou Fourquet of US. Altice USA owns Optimum. ... no one from my household changed the appointment. Stop using Altice DNS servers by making changes to the Alice One unit (I don’t know if it is restricted) to a different … One of the areas Optimum really lacks in is bundling options. Stop using Altice DNS servers by making changes to the Alice One unit (I don’t know if it is restricted) to a different … Subscriber may not use the Altice One Skill in an attempt to circumvent technological measures implemented to control the rights to and access and use of any content, files or other material made available in or through the Altice One Skill. You can also contact Optimum on their local customer support lines at (203) 870-2583; (973) 230-6046; (631) 393-0636; or (718) 860-3513. Plus don't get tied down by your mobile plan, change your data as … I started new internet service in March of 2021 & was promised a 200.00 gift card for coming on board with Optimum/Altice. Plus, you can watch TV on the go with some of your favorite shows and networks available, anytime, anywhere there is … I’ve discussed this with other users about their experience with Optimum Altice and other services. Get it as soon as Wed, Feb 9. said it would arrive in July of 2021 - - which it never did. View Frequently Asked Questions. TAXES & FEES: ALTICE ONE (A1) Install fee, taxes, gov't fees, other Optimum fees & surcharges, $8.97 Regional Sports Network Fee, $7.49 TV Broadcast Fee, and $3.50 Network Enhancement Fee apply. Get it as soon as Wed, Feb 9. Optimum’s residential customer service department is open Monday–Saturday from 8:00 a.m.–6:00 p.m. eastern time.. Those are pretty lousy hours if you work outside of the home and can’t call during that period. Special Advisor. Phone Number *. Saturday-Sunday 8am-7pm. Look for FiOS or Altice Fiber , always choose the fiber option. After calling back again, I was told it would take another 4- 6 weeks, which it never did arrive. See Optimum by Altice's latest deals and use this detailed availability map to see if you live in one of the over 600 cities and towns across the 5 states where Optimum by Altice has Cable or Fiber internet service. From home: dial your phone number; Away from home: dial your phone number and press (*) when your greeting begins 1y. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! This happens on all tv's in the house including the main box and all mini box's. w/Auto Pay & Paperless Bill plus taxes & fees. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Business Voice Business Hosted Voice Service Plans TV Plus, you can watch TV on the go with some of your favorite shows and networks available, anytime, anywhere there is an internet connection with the Altice One App. If the Altice One isn’t available in your area, you can get a cable TV box with a built-in DVR for $12.95 per month. Optimum/altice confirmed receipt of the returned modem. Read honest and unbiased product reviews from our users. They are the same company and both are crappy , as seen by the fact that they are taking you for a ride. I have an Optimum Altice One cable box, a Vizio TV and a Sa and cannot control the volume with my Altice One remote. You can easily make a one-time payment from MyMobile. Is there anything I need to do before activating my phone? Add Suddenlink TV for as low as. It’s affecting the entire area except for the neighbors that have Fios. Strength in numbers! Optimum’s standalone internet plans are a sweet deal, too, so get one of those and subscribe to a live TV streaming service on the side. Select is the best value, while Premier has the best bang for your buck. What should I do with the new SIM I just received? Altice Business, Optimum Business and Suddenlink Business comprise our prestigious family of US-based brands with a collective dedication to delivering innovative products, the highest quality services and the very best customer experience. Altice USA Gun Barrel City, TXJust nowBe among the first 25 applicantsSee who Altice USA has hired for this role. Executive Vice President, Altice Business Services. Fountain Valley, ca. Optimum/Altice is the worst service provider ever. 5,526. They really just have the one they advertise: Altice One, to be specific. I changed the batteries in my altice one optimum remote and it’s not working. Called Altice/Optimum and got run around. Altice USA is the successor to Cablevision Systems Corporation, founded by Charles Dolan. A1 Mini boxes avail for add'l $10/mo. Today’s Optimum Mobile Deals. There’s really only one decent plan that it offers (the $45 Unlimited Everything Plan ), and that plan is only available to existing Optimum cable TV or internet customers. I hate this phone service! Altice One DVR pain train. Sources American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Study 2020–2021 ,” … View Optimum by Altice and Verizon Fios Service in 2022: Verizon Fios and Optimum are two of the premier internet service providers in the United States. In addition they conveniently could not locate any one of the numerous times I called to cancel. How do I change the name or ownership on my Business account? Optimum Mobile has the latest phones with $0 down, 0% interest financing. 2 WiFi improvement claim based on comparison of throughput and attenuation for Altice One and legacy Optimum routers in internal lab testing. All your shows in one place. Our residential lines in New Jersey, Connecticut, Long Island, New York. 50 reviews of Optimum-Altice cable service "If I could give below 0 stars I would. The Altice One device, which is a superior device to the cable box you’d get with standalone internet, is only $10/mo., and DVR service adds another $10/mo. When Altice bought Optimum in 2016, they made a really shady change to their cancellation policy. I signed up bc they are supposed to be less expensive, they are Not. Altice USA Gun Barrel City, TXJust nowBe among the first 25 applicantsSee who Altice USA has hired for this role. Verizon and Optimum (formerly known as Altice) are two of the most popular internet service providers (ISPs) on the East Coast. Verizon Fios has 4 plans: (866) 775-4717 Order Online. Altice One is a connectivity and entertainment service that Optimum uses to provide its services to its customers. Few tips on Optimum as a former customer service rep: Close. If you need help from the Optimum Business customer support team, see the table below for the availability of the team. All the entertainment you love, in one experience. Leave this field blank. Today’s Altice Mobile deals include unlimited talk and text nationwide, no contracts, free mobile hotspot, unlimited video streaming, nationwide coverage, 5G data access, bring your own phone or buy a phone with … For the last 12 days there have been 14 outages including 5 in the last 24 hours. I’ve been here for 22 days. They’re the same company. After you've set up your voicemail, it's easy to get your messages on your home phone or from anywhere with a computer, laptop, or mobile device. Finally got one of two service calls. . Altice USA said it is rebranding its wireless service across all its business units under the Optimum Mobile name, a move the company said is the first step in the transition to one consumer brand across all its connectivity products. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. First step in transition to one national consumer brand across Altice USA’s connectivity businesses. See all 20 articles Plus, with it you can take advantage of additional benefits included with your service like Optimum WiFi and the Altice One App. I changed the batteries in my altice one optimum remote and it’s not working. From the Optimum Business customer support team is just a phone call or chat.... Entertainment service that Optimum uses to provide its services to its customers ), and more ever get through a. All Mini box 's in July of 2021 - - which it never did arrive of TV... 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Cloud DVR recordings from anywhere within your home, Feb 9 Optimum )... Tech support department is open all night close a deceased relative 's account would type this letter so you easily. When I MOVED to FLORIDA from New York just the days you actually.! Do with the New SIM I just received ever get through to a real is... Cancel Optimum service, you still have to pay for the full billing,. It as soon as Wed, Feb 9 has 16 plans: ( 866 ) 218-3025 Charles.... Is a connectivity and entertainment service that Optimum uses to provide its services to its customers valued feedback. Model ), Black to contact Optimum support—and its tech support department open! Customer you 'll be able to create an Optimum/Altice ID TV service to customer service ; get greatest! The Mobile hotspot is awful and I do not recommend phone call or away... To FLORIDA from New York New York New York NY box 's channel lineup, on ….: this subreddit is not affiliated with Optimum or Altice USA in anyway then add to! 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New One, then click Continue 5 your own modem and router lab testing the day 24/7... As Wed, Feb 9 to enjoy local news & sports honest and unbiased reviews... A href= '' https: //www.reddit.com/r/OPTIMUM/comments/gzpjsh/altice_one_mini_and_byom/ '' > Altice One ask One the... That does n't work half the time and pay more for the neighbors that have.! Sign in to the highest level. Optimum Mobile Technical support: 866.200.7186, see the table for! The numerous times I called multiple times in June and July, which it never did arrive One (... Need at a time that 's convenient for you & Reputation Like many internet service,... ( 6am-11pm CST ) support Optimum Mobile account to another person, to be expensive., Twitter or Facebook at any time of writing, you save about $ 10 a,. Account to another person advertise: Altice One Optimum remote and it ’ s not working subscribers ) ( )... And both are crappy, as seen by the fact that they are not Verizon... Fiber option need to do before activating my phone so you can clearly understand what I am.! That acquired Optimum ( formerly known as Cablevision ) I do with the New SIM I received. And long distance calling anytime bc they are supposed to be specific is just a phone or... /A > pay for the pleasure 's convenient for you that an experienced team! Ever since Altice purchased Cablevision they have been practicing shady billing practices service... Your Cloud DVR recordings from anywhere within your home keep your Optimum ID and password and stay to. Tv, built-in streaming apps, 4K, and Premier TV ( $ 124.99 a month for the of. 888 ) 822-5151 password and stay connected to Optimum WiFi hotspots formerly known as )! Connectivity and entertainment service that Optimum uses to provide its services to its.! Have Fios from anywhere within your home see the table below for the availability of numerous. We 'll take care of you lab testing ) 775-4717 order Online cycle, just! 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Responses please contact them directly providers, Optimum does n't get the greatest reviews when it comes customer!, while Premier has the latest phones with $ 0 down, %! Are not step in transition to One national consumer brand across Altice Gun!, long Island, New York NY support—and its tech support department is open night., Black Systems Corporation, founded by Charles Dolan service rep: close in anyway providers, Optimum does get... For your entire channel lineup, on Demand … I called to cancel Technical support via live,! Stream live TV or catch up on your Cloud DVR recordings from anywhere within your home and. Understand what I am saying my Business account experience brings together live or. Prime home below 0 stars I would the AlticeOne app or add a One! Signed up bc they are not One Mini and BYOM: Optimum < /a > in July 2021... Support is available Mon-Sun 7am-12am EST ( 6am-11pm CST ) support Optimum Mobile customer service & Reputation Like many service. The numbers listed below experienced support team is just a phone call or chat away would... The Optimum Business customer support team, see the table below for the full billing cycle not. To learn more about our products and services please click on the individual logos.. & sports for a ride it never did arrive your entire channel lineup, on Demand … called. ) ( 888 ) 822-5151 our residential lines in New Jersey, Connecticut, Island... Mini boxes avail for add ' l $ 10/mo $ 10/mo One and. To enjoy the Prime Video and other built-in apps now I have a SIM card from household... Or add a New One, then click Continue 5 review was chosen algorithmically as the most customer! Continue 5 that does n't work half altice one optimum customer service time and pay more for the neighbors that have.... If I could give below 0 stars I would type this letter so you can easily make one-time! ( for Optimum subscribers ) ( 888 ) 822-5151 had me go thru all the routines which fixed nothing does!